Messages
Every customer conversation. One inbox.
Bring your WhatsApp, marketplace and Front page conversations together, so your team always knows where a customer is being answered.
Shared with your whole team. Nobody answers twice.
Paul N.
Do you deliver to Bastos?
Marie K.
Is Room 6 free?
Front
Zap order
2× Poulet DG
Zap
Do you deliver to Bastos?
Yes — 1,000 FCFA, about 25 minutes.
Note to the team: he ordered twice last week.
One inbox
One inbox for your team.
Conversations stop living on somebody's personal phone. Whoever is on shift can see them, answer them and hand them on.
Together
Reply as a team, not as five phones.
Assign a conversation.
Give it to the person who should answer it, so two people never reply at once.
Leave a note.
Say what you know internally. The customer never sees it.
Bring somebody in.
Mention a teammate and they arrive with the whole thread already read.
See the history.
Every message with this customer, from every channel, in one place.
With AI
Let AI answer first.
An agent takes the questions it is allowed to take, and everything else reaches a person.
The agent replies.
Delivery areas, opening hours, what is in stock, how much something costs.
Pause it whenever.
One switch and every conversation goes straight to your team instead.
Take over mid-thread.
Step in at any point. The customer never has to explain twice.
Context
Never lose the thread.
Open a conversation and everything about that customer is beside it.
Channels
What is connected today.
Connected
Front
Your business page
Zap
Marketplace orders
Loco
Marketplace bookings
Not connected yet
These are on the way. Until they are, messages from them still have to be answered where they arrive.
About Messages.
Ten Business
Put every conversation in one place.
Tell us where your customers message you and we will bring it together.
- 1
Add.
Setup your business to run on Ten in a few clicks.
- 2
Run.
Use Juls, Ten's AI business assistant to run your day-to-day operations on WhatsApp.
- 3
Manage.
When you need more control, use the Ten App to manage everything.