Agents
AI agents that work alongside your team.
Handle conversations, answer questions, take orders and help customers at any hour — with a person one step away.
One agent per business. Yours, trained on your business, under your rules.
A teammate
Meet your newest teammate.
An agent talks to your customers so your team can get on with the work only people can do. It knows your business, it follows your rules, and it knows when to fetch somebody.
Build one for
Almost anything you keep answering.
Start from what takes the most of your team's day.
Customer support
Answers the questions your team answers twenty times a day.
Orders
Takes an order end to end, and asks for payment when you allow it.
Reservations
Checks what is free and holds it while the guest decides.
Booking updates
Answers questions about a booking and helps guests with the next step.
Order updates
Answers where an order is and follows its delivery without asking your team.
Availability
Shows guests what is free and helps them find the right unit for their stay.
A human handover
Brings your team in when a customer asks or the conversation needs a person.
Teach it
It answers from your business, not from guesswork.
Most of what an agent needs is already in Ten. Write down the rest — your policies, the answers you give every week — and it works from that.
Set the rules
It does what you allow, and nothing else.
An agent is not let loose on your customers. You decide the edges before it says a word.
What it can answer.
Pick the things it is allowed to handle on its own.
What it cannot.
Anything you keep back stays with your team, always.
When to hand over.
A customer who asks for a person gets one, and the thread is flagged.
When to ask for confirmation.
The agent confirms an order and its total before it places one for a customer.
Connect it
Where your customers already talk.
One agent, every place a conversation can start.
Where your customers already are
Front
Your own business page
Zap
Orders from the marketplace
Loco
Bookings from the marketplace
Not connected yet: Instagram, Facebook, TikTok.
Handover
AI when you need it. People when you don't.
A conversation moves between the two without the customer having to start again.
Customer
Do you deliver to Bastos?
Agent
Yes — 1,000 FCFA, about 25 minutes. Shall I take the order?
Customer
I need to talk to someone about an invoice.
Marie, your team
Picks it up with the whole conversation in front of her.
Agent
Takes the next conversation while she is busy.
About Agents.
Ten Business
Build your first AI agent.
Tell us what your team spends its day answering. We will set it up with you.
- 1
Add.
Setup your business to run on Ten in a few clicks.
- 2
Run.
Use Juls, Ten's AI business assistant to run your day-to-day operations on WhatsApp.
- 3
Manage.
When you need more control, use the Ten App to manage everything.